Terms and Conditions
Last updated: February 10, 2026
Welcome to BookD Digital Marketing Agency LLC (“HRA,” “we,” “us,” or “our”). These Terms govern your access to and use of bookdmarketing.com (the “Site”), our content, and our services, including strategy, advertising, AI-powered conversations, reviews, and CRM tools (collectively, the “Services”). By using the Site or Services, you agree to these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Site or Services.
1) What we do
We help local small and medium-sized businesses launch and scale customer acquisition via Google Local Services Ads (LSA) where eligible, Facebook/Instagram/X ads, and an AI-powered Conversations CRM (voice, text, chat, reviews). We prioritize booked appointments/jobs, faster response, and higher close rates.
2) Not legal, financial, or compliance advice
Marketing, messaging, data collection, calling, and texting are regulated (e.g., TCPA, CAN-SPAM, state privacy laws). We provide operational guidance, but you remain responsible for your compliance, consents, and disclosures. Nothing in the Services constitutes legal, financial, tax, or HR advice.
3) No guarantees
We aim to reduce wasted spend and increase bookings, but markets vary. We do not guarantee specific results, volumes, rankings, or revenue. Any examples or case studies are illustrative only.
4) Your accounts and data
You own your advertising accounts, business listings, and first-party data.
We may request admin access to configure/optimize. You’ll maintain ultimate control and can revoke access at any time (revocation may affect performance and continuity).
You grant us a limited license to use your logos, trademarks, content, and data solely to perform the Services.
5) Our materials
Our playbooks, templates, creative, copy, scripts, and software configurations are our intellectual property. Upon full payment, you receive a non-exclusive license to use deliverables for your internal business. You may not resell, sublicense, or make derivative works of our proprietary frameworks without written permission.
6) Third-party platforms and tools
We use and integrate with third parties (e.g., Google, Meta, X/Twitter, telephony and AI vendors, review and analytics tools). Their terms, fees, and policies apply. We are not responsible for outages, policy enforcement, data handling, or changes made by third parties.
7) AI features and human review
Our AI features (voice, chat, auto-replies) use machine learning. AI may generate inaccuracies and should be supervised. You agree to monitor, approve, and remain responsible for published content, messages, and offers. You can disable or limit AI responses at any time.
8) Acceptable use
You will not use the Site or Services to: (a) violate laws or third-party rights; (b) send unlawful or unsolicited communications; (c) collect personal data without notice and consent where required; (d) advertise illegal, unsafe, or deceptive products/services; (e) attempt to bypass security, reverse engineer, or misuse APIs; or (f) introduce malware or disrupt systems.
9) Fees, billing, and ad spend
Fees and scope are defined in your order form, proposal, or statement of work (SOW).
Ad spend is paid by you directly to platforms (or via your authorized payment method). Platform refunds for invalid leads/clicks are governed by the platforms.
Unless otherwise stated, fees are non-refundable. Late balances may accrue the lesser of 1.5% per month or the maximum allowed by law.
10) Term, cancellation, and pause
Unless otherwise stated, agreements run month-to-month after an initial 60-day ramp. You may cancel with written notice per your SOW. Pausing campaigns and access may impact performance and learning phases.
11) Confidentiality
Each party may receive non-public information from the other. Both parties will protect it and use it only to perform the agreement, except where disclosure is required by law.
12) Publicity
We may reference your company name, logo, and non-sensitive results as case studies or client lists, unless you opt out in writing.
13) Privacy
Our Privacy Policy explains how we collect, use, and share personal information. By using the Services, you consent to our data practices described there.
14) SMS Messaging Terms (Description, Opt-Out, Rates, Carrier, Age)
If you choose to use SMS/text messaging features within the Services (including conversational texting, missed-call text back, appointment confirmations, reminders, review requests, and other operational or marketing messages), the following terms apply:
a) Description of SMS use cases. SMS may be used to support customer communications and marketing activities, including (where applicable):
- Lead response and two-way conversations (including AI-assisted replies)
- Appointment booking, confirmations, reminders, and rescheduling
- Service updates (e.g., arrival windows, job status)
- Review/reputation requests and follow-ups
- Customer support and account notifications
- Promotional or marketing messages (only where you have the required consent)
b) Opt-out instructions. Message recipients may opt out of SMS at any time by replying STOP to any message. After opting out, they may receive one final confirmation message and then will no longer receive SMS messages unless they opt back in. For help, recipients may reply HELP or contact us using the information in Section 19.
c) Message & data rates disclosure. Message and data rates may apply. Message frequency varies based on your interactions, settings, and campaigns.
d) Carrier liability disclaimer. Carriers are not liable for delayed or undelivered messages.
e) Age restriction (18+). SMS services are intended for individuals 18 years of age or older. By providing a mobile number or interacting via SMS, you represent that you are at least 18 and authorized to use that number.
15) Disclaimers
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOSS OF DATA; OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE FEES PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
17) Indemnification
You will defend, indemnify, and hold us harmless from claims, damages, liabilities, and costs (including reasonable attorneys’ fees) arising from: (a) your content or ads; (b) your misuse of the Services; (c) your violation of laws or third-party rights; or (d) your products/services.
18) Changes to the Services or Terms
We may update the Site, Services, and these Terms from time to time. Updates are effective upon posting. If changes are material, we will provide reasonable notice. Continued use constitutes acceptance.
19) Governing law; dispute resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Venue for any dispute will be the state or federal courts located in Los Angeles County, California. Each party consents to jurisdiction and waives any objection to inconvenient forum. (If you prefer arbitration, replace this paragraph with your arbitration clause.)
20) Contact
Questions about these Terms?
Email: [email protected]
Phone: (562)471-4772