Last updated: September 16, 2025

This Privacy Policy explains how BookD Digital Marketing Agency LLC (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you use bookdmarketing.com and our Services, including advertising, AI-powered conversations (voice, SMS, chat), review tools, and our Conversations CRM.

By using our Site or Services, you consent to this Privacy Policy.

1) Who we are and how to contact us

Controller: BookD Digital Marketing Agency LLC

Email: info@b.bookdmarketing.com

Phone: (562) 922-5709b

If you are in the EEA/UK and need GDPR-specific assistance, contact us at the email above.

2) Information We Collect

You provide

Contact details (name, email, phone, company, role)

Business info (service area, category, goals, budgets)

Messages, call recordings (with consent), chats, and meeting notes

Payment and billing details (for our fees; ad spend typically paid directly to platforms)

Collected automatically

Device, browser, IP, general location, and Site usage analytics (pages viewed, time on page, referring URLs, events)

Cookies and similar technologies (see Cookies section)

From third parties

Ad platforms (Google, Meta, X/Twitter), call/SMS providers, analytics, data enrichment, public sources (e.g., Google Business Profiles, reviews)

Sensitive data
We do not seek to collect sensitive personal data. Do not submit sensitive data (e.g., health, SSN, credit card numbers by email/text) through channels not designed for it.

Children
Our Site and Services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect their data.

3) How we use information

Provide and improve the Site and Services

Set up, manage, and optimize advertising campaigns and profiles

Power AI voice/chat, missed-call text-back, and inbox routing

Send service and marketing communications (where permitted)

Process payments and invoicing

Detect, prevent, and address fraud, abuse, and security issues

Comply with laws, requests, and enforcement

Legal bases (GDPR/UK GDPR): consent, contract performance, legitimate interests (e.g., marketing to business contacts, service improvement, security), legal obligations.

4) How we share information

We share personal information with:

Vendors/Processors: hosting, call/SMS, AI/ML, analytics, CRM, billing, project tools

Advertising platforms: to run and measure campaigns and conversions

Professional advisors: legal, accounting, compliance

Authorities: where required by law or to protect rights/safety
We do not sell personal information in the traditional sense. Some advertising practices can be deemed a “sale” or “sharing” under certain state privacy laws (see Section 10).

5) Retention

We retain personal information as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and business need.

6) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure. Please use strong passwords and limit access on your side.

7) Your choices

Marketing emails/texts: You can unsubscribe via the link in emails or reply STOP to texts; reply HELP for help. Message & data rates may apply.

Cookies: Manage cookies via your browser or our cookie banner (where shown).

AI/recordings: You may request we disable AI responses or call recordings for your account.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent where processing is based on consent.

To exercise rights: email info@b.bookdmarketing.com. We may need to verify your identity and request additional information.

9) Cookies and tracking

We use cookies, pixels, and similar technologies for:

Site functionality and security

Analytics and performance

Advertising and conversion measurement (including cross-site tracking)

You can manage cookies in your browser and opt out of many ad networks via industry tools (e.g., NAI/DAA). Blocking cookies may affect functionality.

10) U.S. state privacy disclosures (e.g., CA/VA/CO/CT/UT)

Notice at Collection (California/CPRA): We collect identifiers (name, email, phone, IP), commercial information (services requested), internet activity (usage, device), geolocation (coarse), professional information (company, role), and in limited cases audio (calls with consent). We use these for the purposes in Section 3 and retain as described in Section 5.

Sale/Sharing: We do not sell personal information for money. Our use of advertising cookies/pixels may be considered “sharing” or “selling” under state law. You can opt out via browser settings, the cookie banner (where provided), or by contacting us. We honor the GPC (Global Privacy Control) where required.

Your CPRA rights: Know/Access, Delete, Correct, Portability, Limited use of sensitive PI, and Opt-out of sale/sharing. You will not be discriminated against for exercising rights.

To submit a request or opt-out: email info@b.bookdmarketing.com with “Privacy Request” in the subject. you’re an authorized agent, include proof of authority.

11) Calls, texts, and consent (TCPA/CAN-SPAM)

By providing a phone number or email, you agree that we (and our processors) may contact you about your inquiry, account, or compatible services via call, text/SMS/MMS, or email, including using auto-dial or prerecorded/AI voice where permitted. Message & data rates may apply. Reply STOP to opt out, HELP for help. You are responsible for obtaining your customers’ consents for communications you direct through our tools.

12) International transfers

We may transfer, store, or process information in the United States and other countries with different data protection laws. We use appropriate safeguards (e.g., SCCs) where required.

13) Third-party links and sites

We link to third-party sites and services. Their privacy practices govern those properties, not ours.

14) Changes to this Policy

We may update this Privacy Policy. The “Last updated” date indicates the latest revision. Material changes will be highlighted or communicated when appropriate.

15) Contact us

Questions or privacy requests:
Email:info@b.bookdmarketing.com
Phone: (562) 922-5709

Contact Detail

562-922-5709

[email protected]

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