Privacy Policy
Last updated: February 10, 2026
This Privacy Policy explains how BookD Digital Marketing Agency LLC (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you use bookdmarketing.com and our Services, including advertising, AI-powered conversations (voice, SMS, chat), review tools, and our Conversations CRM.
By using our Site or Services, you consent to this Privacy Policy.
1) Who we are and how to contact us
Controller: BookD Digital Marketing Agency LLC
Email: [email protected]
Phone: (562) 922-5709
If you are in the EEA/UK and need GDPR-specific assistance, contact us at the email above.
2) Information We Collect
You provide
Contact details (name, email, phone, company, role)
Business info (service area, category, goals, budgets)
Messages, call recordings (with consent), chats, and meeting notes
Payment and billing details (for our fees; ad spend typically paid directly to platforms)
Collected automatically
Device, browser, IP, general location, and Site usage analytics (pages viewed, time on page, referring URLs, events)
Cookies and similar technologies (see Cookies section)
From third parties
Ad platforms (Google, Meta, X/Twitter), call/SMS providers, analytics, data enrichment, public sources (e.g., Google Business Profiles, reviews)
Sensitive data
We do not seek to collect sensitive personal data. Do not submit sensitive data (e.g., health, SSN, credit card numbers by email/text) through channels not designed for it.
Children
Our Site and Services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect their data.
3) SMS Opt-in details
End users visit our website booking page and they enter their contact information on the form, they check a box agreeing to receive messages from us. If they book an appointment on our booking page, they schedule a date and time. They enter their contact information and again check a box to receive messages regarding their upcoming appointment. They are then taken to a thank you page.
4) How we use information
Provide and improve the Site and Services
Set up, manage, and optimize advertising campaigns and profiles
Power AI voice/chat, missed-call text-back, and inbox routing
Send service and marketing communications (where permitted)
Process payments and invoicing
Detect, prevent, and address fraud, abuse, and security issues
Comply with laws, requests, and enforcement
Legal bases (GDPR/UK GDPR): consent, contract performance, legitimate interests (e.g., marketing to business contacts, service improvement, security), legal obligations.
5) How we share information
We share personal information with:
Vendors/Processors: hosting, call/SMS, AI/ML, analytics, CRM, billing, project tools
Advertising platforms: to run and measure campaigns and conversions
Professional advisors: legal, accounting, compliance
Authorities: where required by law or to protect rights/safety
We do not sell personal information in the traditional sense. Some advertising practices can be deemed a “sale” or “sharing” under certain state privacy laws (see Section 10).
6) Retention
We retain personal information as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and business need.
7) Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure. Please use strong passwords and limit access on your side.
8) Your choices
Marketing emails/texts: You can unsubscribe via the link in emails or reply STOP to texts; reply HELP for help. Message & data rates may apply.
Cookies: Manage cookies via your browser or our cookie banner (where shown).
AI/recordings: You may request we disable AI responses or call recordings for your account.
9) Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent where processing is based on consent.
To exercise rights: email [email protected]. We may need to verify your identity and request additional information.
10) Cookies and tracking
We use cookies, pixels, and similar technologies for:
Site functionality and security
Analytics and performance
Advertising and conversion measurement (including cross-site tracking)
You can manage cookies in your browser and opt out of many ad networks via industry tools (e.g., NAI/DAA). Blocking cookies may affect functionality.
11) U.S. state privacy disclosures (e.g., CA/VA/CO/CT/UT)
Notice at Collection (California/CPRA): We collect identifiers (name, email, phone, IP), commercial information (services requested), internet activity (usage, device), geolocation (coarse), professional information (company, role), and in limited cases audio (calls with consent). We use these for the purposes in Section 3 and retain as described in Section 5.
Sale/Sharing: We do not sell mobile or personal information for money. Our use of advertising cookies/pixels may be considered “sharing” or “selling” under state law. You can opt out via browser settings, the cookie banner (where provided), or by contacting us. We honor the GPC (Global Privacy Control) where required.
Your CPRA rights: Know/Access, Delete, Correct, Portability, Limited use of sensitive PI, and Opt-out of sale/sharing. You will not be discriminated against for exercising rights.
To submit a request or opt-out: email [email protected] with “Privacy Request” in the subject. you’re an authorized agent, include proof of authority.
12) Calls, texts, and consent (TCPA/CAN-SPAM)
By providing a phone number or email, you agree that we (and our processors) may contact you about your inquiry, account, or compatible services via call, text/SMS/MMS, or email, including using auto-dial or prerecorded/AI voice where permitted. Message & data rates may apply. Reply STOP to opt out, HELP for help. You are responsible for obtaining your customers’ consents for communications you direct through our tools.
13) International transfers
We may transfer, store, or process information in the United States and other countries with different data protection laws. We use appropriate safeguards (e.g., SCCs) where required.
14) Third-party links and sites
We link to third-party sites and services. Their privacy practices govern those properties, not ours.
15) Changes to this Policy
We may update this Privacy Policy. The “Last updated” date indicates the latest revision. Material changes will be highlighted or communicated when appropriate.
16) Contact us
Questions or privacy requests:
Email: [email protected]
Phone: (562)471-4772